My Account

Orabelle has a ‘My Account’ feature where you can create a new account. Alternatively, you can check out as a guest– all transactions on-site will be made as a guest user. In case you face any difficulty accessing your account, you can reset your account password by clicking here.

We take good care of the details you share with us. You can find all the information in our privacy policy here (link to privacy policy).

You can find your order details on the “My Account” page. If you checked out as a Guest User, you can still find out information on your order through transactional emails that will be sent to you. For any other order-related queries you can contact customer services with your order reference number here (link to customer service). 

Delivery

Please visit here (link to delivery/shipping policy) to see all the up-to-date delivery options.

We intend to ship your order within 7 days from the order's date. To find up-to-date delivery options, including timings, visit our link here (link to shipping policy) 

Yes, you can track your order. You’ll receive an e-mail from our end providing you with a serial tracking number or a tracking link to know the status of your order. In case you need any assistance tracking your order, visit the Contact us (Link to Contact us page) page. If you need any assistance tracking your order, visit the Contact us (Link to Contact us page) page for help.

Returns

It's quite simple – click here (link to Returns policy) for all the information you'll need to return your order.

You can find information on our return policy, including any costs, here (link to Returns policy)

Once we've received your order, it can take up to 14 days for your refund to be processed. You'll receive an e-mail notification as soon as this refund has been issued.

We apologise if this happens as we always aim to deliver your items to you in their original condition. We request you to inform us about the wrong/damaged goods within 7 days of receiving the order. We take full responsibility for the following situations: You received a wrong product If you receive a different product, colour or size than your actual order cart, we’ll assist you in exchanging it with the right products. You received a damaged product

If you receive a torn/damaged product, you can do the following: Return the item for a full refund: 

For returning a damaged product, follow these steps:

E-mail us the picture of the damaged productShip the product to us*Our team will inspect the product for a quality checkYou’ll receive the refund within ______ working days.

Replace with a fresh product.

For replacement of a damaged product with a fresh one, follow these steps:

Ship the product to us*Our team will inspect the product for a quality checkYou’ll receive the replaced product within ______ working days.

Note:

*Since we do not offer a reverse pick-up on the returns currently, you’ll need to return the products at a provided address and we’d reimburse the shipping allowance for you up to 10$ (shipping receipt required)

Sizing

To find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.

Placing an order

To process the cancellation of an already placed order, we have a short grace period from placing the order till shipping the order. This means you can cancel the placed order anytime before receiving the shipping and tracking details. Please note, that we do not accept cancellation requests after the order has been shipped.

If you need any assistance in cancelling your order, call our Customer Service (Customer care number) team and we'll see what we can do.

We offer to modify your current placed order for the following situations:

If you want to add a product to your current placed order ORIf you want to exchange the size/colour of the products of your current placed order Modify the shipping address of your order

To modify a placed order in case of the above-mentioned circumstances, drop us an e-mail at orders@orabelle.com. We’ll assist you in modifying the order cart as much as possible. 

To process modification of an already placed order, we have a short grace period from placing the order till shipping the order. This means you can modify the placed order anytime before receiving the shipping and tracking details. Please note, that we do not accept modification requests after the order has been shipped.

We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.

Payments

You can pay for your items using the following payment methods:

American Express, Visa Debit, Mastercard, Maestro, Paypal, Switch.

Work with Orabelle

We’d love to work with you! Please click the relevant link below to find what you're looking for:

For all international franchise and distribution/agency enquiries, Click hereFor business collaborations, Click here

Applicable to: Fashion Models, Photographers, Influencers

For career opportunities, Click here Applicable to: Fashion Designers, Graphic Designers

Please feel free to connect with our customer services in case of any queries.